Now Hiring - Sales Associate in Victor, NY

Job Description: Sales Associate

A sales associate plays a vital role in assisting customers, driving sales, and ensuring a positive shopping experience. Their primary responsibility is to engage with customers, understand their needs, and provide product recommendations and information. They work closely with the sales team to meet sales targets, maintain store standards, and contribute to overall customer satisfaction.

Responsibilities:

1. Customer Assistance: Greeting customers, listening to their requirements, and offering personalized assistance. Providing product knowledge, explaining features and benefits, and helping customers make informed purchasing decisions.

2. Sales Generation: Actively promoting products, upselling and cross-selling, and utilizing persuasive techniques to drive sales. Meeting individual and team sales goals by demonstrating product value and addressing customer concerns.

3. Product Knowledge: Maintaining a deep understanding of the products or services offered by the company. Keeping up-to-date with industry trends, pricing, and promotions to provide accurate information to customers.

4. Merchandising and Store Maintenance: Ensuring shelves are stocked, organized, and visually appealing. Participating in inventory management, including receiving, restocking, and monitoring product availability. Assisting in visual merchandising efforts and maintaining store cleanliness.

5. Customer Service: Resolving customer complaints and issues in a professional and timely manner. Handling returns, exchanges, and refunds according to store policies. Providing exceptional customer service to create a positive shopping experience.

6. POS Operations: Operating cash registers, handling cash transactions, and processing payments accurately. Familiarity with the Point of Sale (POS) system and following proper procedures for cash handling and credit card transactions.

7. Team Collaboration: Collaborating with the sales team and other departments to achieve common goals. Communicating effectively with colleagues and providing support when needed. Sharing feedback and suggestions to improve overall store performance.

Required Work Experience:

- While prior experience in a similar retail sales role is advantageous, some entry-level positions may be available for individuals with no previous experience.

- Work experience in customer service or a customer-facing role is beneficial, showcasing the ability to communicate effectively and provide exceptional service.

Skills for a Sales Associate:

1. Excellent Communication: Strong verbal communication skills to engage with customers, actively listen, and effectively convey product information. Good written communication skills for email correspondence and maintaining customer records.

2. Customer Focus: A genuine interest in understanding and meeting customer needs. Ability to empathize with customers, provide personalized recommendations, and build long-term customer relationships.

3. Sales and Persuasion: Basic sales techniques, including upselling, cross-selling, and closing techniques. Ability to persuade customers by demonstrating product benefits and creating a sense of urgency.

4. Product Knowledge: Acquiring and maintaining a comprehensive understanding of the products or services offered. Keeping up-to-date with industry trends, specifications, and features to answer customer queries accurately.

5. Problem Solving: Strong problem-solving skills to handle customer complaints and find appropriate solutions. Ability to think on your feet, remain calm under pressure, and resolve issues in a professional manner.

6. Teamwork: Willingness to work collaboratively with colleagues and contribute to a positive team environment. Sharing knowledge, supporting others, and actively participating in team meetings or training sessions.

7. Organizational Skills: Effective time management and organizational abilities to handle multiple tasks simultaneously. Attention to detail in maintaining store displays, inventory management, and accurate cash handling.

8. Tech Savviness: Basic computer skills, including proficiency in operating a POS system and familiarity with inventory management software. Ability to adapt to new technologies and learn new systems quickly.

Job Types: Full-time, Part-time

Pay: $15.00 - $18.00 per hour

Benefits:

• Flexible schedule

Shift:

• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Victor, NY 14564: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person